Trendroots will ensure that the products are delivered in excellent condition and in the fastest time possible. For items that require shipping charges, we will indicate it clearly during order placement. We ship to United States and Canada. For customers outside United States please email us at firstname.lastname@example.org to find out shipping charges in your country. Our worldwide shipping is under process.
HOW DO I TRACK MY ORDER?
Once you have placed an order, we will send you a tracking number through an email/whatsapp. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery
WHEN WILL I RECEIVE MY ORDER?
The estimated delivery time of each product is mentioned on product page. Please take note of the dates given before you proceed to checkout. Most garments will be shipped within 6-8 weeks of receiving the order. Accessories will be shipped within 2 weeks, depending on the designer and product style. However, this is subject to availability. We are not responsible for any delays caused by destination customs clearance processes.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
If there is an error in the shipping address you specified at the time of checkout, please email us at email@example.com or call us immediately. We are unable to change a shipping address or redirect orders once items have been dispatched.
ARE MY ITEMS INSURED?
Yes, all our products are insured from the time they leave to the time they reach your delivery address. Once a package has been signed for at the delivery address, it is no longer insured. If a product is damaged upon arrival, either refuse to accept it or notify us via email or phone within 24 hours of receipt.
Duties & Taxes
FOR MOST OF UNITED STATES CUSTOMERS PRODUCTS PRICES DISPLAYED ARE INCLUSIVE OF ALL IMPORT DUTIES.
In certain unique situation, depending on order value, customer may be liable to pay additional duty and taxes.
For all other countries Customer products are shipped on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import taxes / duties. As the recipient, you are liable to pay all import duties, custom duty, local Sales/Vat taxes and any other taxes levied by the country in which you are residing or you are importing the product to. Payment of these taxes/duties at the time of delivery is necessary to get the delivery of product from transport/courier agencies .
If the order is cancelled from Trendroots Team due to unable to fulfill, we will refund the complete order amount including shipping charges. If you cancel part of the order, shipping charges will not be refunded.*
Return & Exchange
In the odd case that you do not love your Trendroots products, other than product made to order, the customer must write to us at firstname.lastname@example.org, a prompt response is assured to such mails. Customer can also call us at our customer service number +1 404-384-9365, which remains open from Monday to Friday between 10.00AM to 05.30PM (ET) except declared holidays.
TERMS & CONDITIONS FOR RETURN
- These terms of returns and exchange are limited to direct sale by Trendroots.com only and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale.
- We may accept returns for store credit only. The store credit must be redeemed within 6 months (180 days) of original purchase date. The original shipping charges and tax will not be refunded.
- Product must be returned to us within 5 days from the date it was received by customer.
- Product must be unused, unworn, unwashed and undamaged.
- Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
- Where provided, belts and any designer packaging such as authenticity cards, dust bags, leather tags etc. must be returned with the product.
- Damaged or soiled products will not be accepted.
- Any footwear sought to be returned or exchanged, should be unused. Thus footwear worn for trial purposes must be done on a carpeted surface. Footwear with worn soles will not be accepted for return or exchange.
- “Trendroots” will not be not responsible for any damage caused in return transit of the product.
- Goods once sold can only be exchanged for a store credit if they meet our terms and conditions.
- In case customer wants to exchange an alternative product, other than product made to order, the same is possible. You have to return the product for a credit and purchase the new item a fresh. You can settle the payment from credit available into your account. The original shipping charges will not be refunded. You must write or call to customer care as suggested for return of the product. Stated terms & conditions applicable to return, will also be applicable to return for exchange.
LIST OF NON-RETURNABLE OR NON-EXCHANGEABLE PRODUCTS
- Accessories, including jewelry, clutches, bags, scarves, etc unless defective.
- Custom made and Made to order products
- Unstitched items like Dupattas, Sarees with stitched blouse
- Altered products as per the specifications/measurements provided by you
- Products that are purchased in any sale / promotion organized by Trendroots
- Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase.
DAMAGE/DEFECTIVE/WRONG SUPPLY OF PRODUCTS
Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier. In case of any discrepancy found, or damage to packet is noticed, please leave a suitable remark on receipt to logistics service provider/courier for accepting the delivery of the products. In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at email@example.com customer Service within 24 Hours of receiving the products. Your email should contain comprehensive details of the defects/complaints of the product delivered to you with pictures if possible of box damaged, products. Our principal designer will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action. The product must be received within 7 days from the date of advice by Customer Service Department. In case, the complaint found is genuine then “Trendroots” will try to rectify the defect or replace the same product to availability and return the product to buyer, if not possible, a store credit will be issued to the buyer.
*Note: The above policies are not applicable for any orders outside United States. To know more about international shipping policies, please email us at firstname.lastname@example.org